Privacy Policy

1. Information We Collect

Personal Information

We collect information that you voluntarily provide when creating an account, using our services, or communicating with us. This includes your name, email address, phone number, postal address, and professional information relevant to your business building activities.

Financial Information

As a financial services platform, we may collect banking details, payment information, credit history, and financial goals. This information is essential for providing personalized financial advice and services tailored to your business needs.

Usage Data

We automatically collect information about how you interact with our platform, including pages visited, time spent on sections, click patterns, and device information. This helps us improve our services and provide a better user experience.

2. How We Use Your Information

Your information helps us deliver personalized financial services and business building resources. We use your data to process transactions, provide customer support, send important updates about your account, and offer relevant educational content.

Service Delivery

We use your personal and financial information to provide customized advice, process payments, maintain your account security, and deliver the specific services you've requested through our platform.

Communication

We may contact you regarding your account, new features, educational opportunities, and important updates. You can control communication preferences through your account settings at any time.

3. Data Protection and Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security protocols include encryption, secure servers, and regular security audits.

Technical Safeguards

Data Backup and Recovery

We maintain secure backups of your data to ensure continuity of service and protection against data loss. All backups are encrypted and stored in geographically separate locations with the same security standards as our primary systems.

4. Information Sharing and Disclosure

We limit information sharing to essential business purposes and trusted partners who help us deliver our services. We never sell personal information and only share data when necessary for service delivery or legal compliance.

Service Providers

We work with carefully selected third-party service providers for payment processing, customer support, and technical infrastructure. These partners are bound by strict confidentiality agreements and can only use your information for the specific services they provide.

Legal Requirements

We may disclose your information when required by law, such as responding to court orders, government investigations, or regulatory requirements. We will notify you of such disclosures unless legally prohibited from doing so.

5. Your Rights and Choices

You have significant control over your personal information and how we use it. We provide multiple ways for you to access, update, or delete your data, as well as control how we communicate with you.

Data Access and Portability

You can request a copy of all personal information we have about you. We'll provide this data in a structured, commonly used format within 30 days of your request. This includes account information, transaction history, and communication records.

Data Correction and Deletion

You can update your information through your account settings or by contacting our support team. For data deletion requests, we'll remove your information within 30 days, except for data we're legally required to retain for regulatory compliance.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Account information is kept while your account is active, while transaction records may be retained longer for regulatory compliance.

Retention Periods

7. International Data Transfers

While our primary operations are based in South Africa, we may transfer your information to other countries for processing and storage. We ensure all international transfers comply with applicable data protection laws and maintain the same security standards.

When transferring data internationally, we use approved transfer mechanisms such as standard contractual clauses or adequacy decisions. We also require all international partners to implement appropriate safeguards for your personal information.

8. Updates to This Policy

We may update this privacy policy to reflect changes in our services, legal requirements, or business practices. We'll notify you of significant changes through email or prominent notices on our platform at least 30 days before they take effect.

Minor updates that don't affect your rights will be posted on our website with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.